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Privacy Policy

Privacy Policy

Last Updated: February 2026

Table of Contents

1. Information We Collect

A. Information You Provide

  • Name
  • Email address
  • Phone number
  • Service address
  • Booking details
  • Customer messages and form submissions
  • Reviews and feedback

B. Payment Information

Payments are processed securely via third-party payment providers such as Stripe. Hello Cleaners LLC does not store or access full credit or debit card details.

C. Automatically Collected Information

  • IP address
  • Browser and device information
  • Cookies and tracking data

2. How We Use Your Information

  • Process and manage bookings
  • Send confirmations, receipts, reminders, and updates
  • Provide customer support
  • Improve website functionality and services
  • Prevent fraud and misuse

By providing your phone number and opting in via our web forms, booking system, or other medium, you agree to receive text messages from Hello Cleaners LLC.

Program Description: Messages may include booking confirmations, service reminders, invoices, and customer support updates.

Opt-Out: You may opt out at any time by replying STOP to any message. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed.

Help: For help, reply HELP or contact us at hello@hellocleaners.us.

Cost: Message and data rates may apply depending on your carrier. Message frequency varies.

Mobile Privacy:
Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How We Share Your Information

A. Service Providers

We share necessary booking details (Name, address, service notes) with assigned cleaning professionals solely to deliver services.

B. Third-Party Restrictions

While we use analytics and technology partners to improve our site, we do not sell, rent, or trade personal data to third parties for their own marketing purposes.

Important: SMS opt-in data and phone numbers are strictly excluded from any data sharing with third-party marketing or advertising partners.

5. Your Privacy Rights

  • Request access to your data
  • Request corrections
  • Request deletion
  • Opt out of marketing communications

Email requests to: hello@hellocleaners.us

6. Cookies & Tracking Technologies

Cookies help us improve site performance and marketing. You may disable cookies through your browser settings.

7. Data Security

  • Encrypted HTTPS connections
  • PCI-compliant payment processing
  • Restricted internal access

8. Data Retention

We retain data only as long as required for service delivery, legal, tax, and security purposes.

9. Children’s Privacy

We do not knowingly collect personal data from individuals under 18 years of age.

10. Nationwide Service

Hello Cleaners LLC operates exclusively within the United States.

11. Third-Party Websites

We are not responsible for the privacy practices of third-party websites.

12. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.

13. Contact Us

Hello Cleaners LLC – Privacy Department
Email: hello@hellocleaners.us
Phone: (307) 265-5458
Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA