Frequently Asked Questions
Find answers to the most common questions about booking, pricing, and our professional standards. Still need help? Our support team is available 7 days a week.
About HelloCleaners.us
What is HelloCleaners.us?
A nationwide marketplace for trusted cleaning.
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HelloCleaners.us is a modern cleaning marketplace that connects customers with high-quality, professional cleaners across the United States. We combine the personal touch of local teams with the reliability of a national platform.
How does technology improve my experience?
Seamless booking and quality control.
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We heavily invest in tech to make your life easier. This includes our 2-minute secure booking system, real-time arrival updates, and digital quality-assurance checks that ensure every home meets our high standards.
Why is HelloCleaners.us a trusted choice?
Rigorous vetting and full support.
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Trust is our foundation. We don’t just “list” cleaners; we manage the marketplace by vetting every pro, providing 7-day customer support, and standing behind every job with a 100% satisfaction guarantee.
Our Professional Cleaners
How do you vet your cleaning teams?
Multi-step background and identity checks.
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Every cleaner and team must pass a rigorous vetting process before joining. This includes identity verification, criminal background checks, and a review of their professional cleaning history.
Are the cleaners insured?
Yes, for your peace of mind.
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Yes. All cleaning services booked through our platform are handled by insured professionals. This protects your home and gives you complete peace of mind during the service.
Can I rely on the same team every time?
Consistency is our priority.
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For recurring bookings (weekly or monthly), we strive to send the same reliable team every time. This allows the cleaners to become familiar with your home and your specific preferences.
Booking & Online Scheduling
How do I book a cleaning service?
The fastest way is booking online.
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You can book online in under 2 minutes using our secure booking form: https://hellocleaners.us/book/ Booking online is recommended because it is fast, secure, and automatically gives you a 10 percent discount.
Can I get help booking?
Yes, support is available daily.
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You can call us any day of the week and we can assist with the booking or complete it for you. Our team is available every day 7 days a week.
How long does the online booking take?
Less than 2 minutes.
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The booking form is mobile-friendly and designed for quick use. Most customers finish it in under 2 minutes.
Can I cancel after booking?
Yes, you can cancel anytime.
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Yes, if your plans change you can cancel or reschedule your booking. Please contact us as early as possible so we can notify your assigned team.
Quotes, Pricing & Estimates
How do I request a quote?
Use our free, no-obligation quote form.
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You can request a fully customised quote here: https://hellocleaners.us/quote/ All quotes are free — and you may accept, reject, or request changes at any time.
Is the quote free?
Yes, 100 percent free.
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All quotes are completely free with no obligation. A quote does not reserve a cleaning slot — booking is only confirmed once you schedule a time.
How is pricing calculated?
By home size and cleaning type.
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Prices are based on the number of bedrooms, bathrooms, and the type of service such as deep cleaning, move-in/out, or post-renovation cleaning. Add-ons like carpets and appliances may affect final pricing.
Do you charge extra for same-day cleaning?
Yes, emergency fees apply.
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Same-day or urgent cleanings may include an additional emergency fee because teams must adjust their schedules immediately.
Coverage & Service Areas
Do you cover my location?
We cover most U.S. states.
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We operate across most U.S. states with local professional teams. Check your ZIP code here: https://hellocleaners.us/coverage/
Do you work in rural areas?
In most cases, yes.
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Rural coverage depends on local team availability. Enter your ZIP code on our coverage page to confirm availability.
Cleaning Services We Provide
What cleaning services do you offer?
Every major home cleaning type.
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We offer deep cleaning, move-in/move-out, standard home cleaning, post-renovation, appliances, carpets, upholstery, housekeepers, hoarder cleaning, commercial cleaning, and more.
Do you bring your own cleaning supplies?
Yes, most teams bring everything.
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Most teams arrive fully equipped with all tools and cleaning supplies. If anything special is required, we notify you in advance.
Can I request eco-friendly products?
Yes, upon request.
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Some teams offer eco-friendly solutions. Please request this during booking.
Do you clean very dirty or neglected homes?
Yes, heavy-duty cleaning is available.
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We offer hoarder and extreme cleaning services. Pricing depends on level of clutter and debris removal requirements.
Your Cleaning Day
How many cleaners will come?
Usually 2–3 cleaners.
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Most bookings include a team of 2 or more cleaners for faster and higher-quality results. Smaller jobs may be handled by a single cleaner.
Do I need to be home during the cleaning?
No, it’s optional.
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You can choose to stay home or not. Many customers leave a key, provide door codes, or give access instructions.
How long does cleaning take?
Depends on home size.
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Standard homes take 2–5 hours, while deep cleanings or large houses may take longer. Times vary by service type and condition.
Satisfaction Guarantee
Do you offer a re-clean guarantee?
Yes — we re-clean for free.
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If anything was missed or not cleaned properly, let us know within our guarantee window and we will arrange a free re-clean.
What should I do if I am not satisfied?
Contact us the same day.
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Send us details or photos and our support team will handle it immediately. We always prioritise customer satisfaction.
Payments & Billing
When do I pay?
After the cleaning is completed.
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Your card is only charged after the service is complete and confirmed. No prepayment is required for most bookings.
What payment methods do you accept?
All major debit and credit cards.
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We accept all major debit/credit cards securely through our platform. Payments are encrypted and protected.
Is payment secure?
Yes — fully encrypted.
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Your payment details are encrypted and never shared with cleaning teams.
Customer Support
Is customer support available?
Yes — 7 days a week.
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Our support team is available every day to assist with bookings, questions, issues, or after-service support.
Can I call you?
Yes, absolutely.
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You can call us any day of the week. Phone support is available daily.
Do you notify me before the team arrives?
Yes, you receive updates.
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We send booking confirmations, reminders, and team arrival updates.