Hello Cleaners
Save 10% when you book online

Book your cleaning online

Choose your service, rooms and date in about two minutes. You see your price before you confirm — and save 10% for booking online.

10% off online bookings Vetted & insured cleaners Free changes with 24 hours’ notice 36-hour re-clean promise
1Choose your service2Pick rooms & extras3Choose a date & time4Confirm & pay securely

Before you book

Text-message updates

By providing your phone number, you consent to receive text messages from Hello Cleaners about your booking (confirmations, reminders, and service updates). Message and data rates may apply. Message frequency varies. Reply STOP to opt out at any time.

Payment

Payment is required before service unless otherwise stated in your written quote. Pay securely by card through Stripe.

Cancellations & changes

Free cancellation up to 24 hours before your start time; 30% fee after that.

By booking you agree to our Terms of Service, Cancellation & Rescheduling Policy and Privacy Policy.

Why customers book with us

The cleaner service was excellent. I was leery at first because everything is done online and I wasn’t sure how secure it was. I am happy I took a chance because it was the best clean I’ve ever had.
Carla F.Customer feedback · March 2026 · Deep clean · Newport News, VA
This wonderful team at Hellocleaners got to the rental I manage right on time and did an amazing job cleaning all the focal points I was worried about. … I will reach out to you again when the next vacancy comes around!!
Vivien N.Trustpilot · May 2026 · Property manager
Excellent customer service. Immediate response time with a fair quote and schedule. I had called other companies and did not get as quick a response or no response at all.
Elizabeth M.Trustpilot · April 2026

1,261 cleaning jobs completed in 635 towns and cities since January 2026.

Booking questions

How do I book a cleaning?

Online in about two minutes, or by phone.

Choose your service, rooms, extras and a date on our booking page, then confirm and pay securely. You receive a confirmation by email and text. Prefer to talk? Call (307) 263-5458.

How far ahead should I book?

A few days ahead gives you the most choice.

Weekends and the end of the month fill up first, especially for move-in and move-out cleans. Booking a few days ahead gives you the widest choice of times. Same-day cleans are possible where a team is available.

Can I reschedule?

Yes, free with 24 hours’ notice.

You can move your booking free of charge with at least 24 hours’ notice before the start time. See our Cancellation & Rescheduling Policy for the details.

Can I book a recurring clean?

Yes, weekly, every two weeks or monthly.

Regular cleaning can be booked as a recurring plan, with 15%, 12% or 10% off depending on frequency. Where possible we send the same team so they get to know your home.

Can you clean for my tenants, guests or a property I manage?

Yes, we work with landlords, hosts and agents.

We regularly clean rentals between tenants, Airbnb and short-let turnovers and homes being prepared for sale. See Airbnb & rental turnover and pre-sale cleaning, or ask for a quote for several properties.

What if something was missed?

Tell us within 36 hours and we re-clean it free.

Contact us within 36 hours of your clean with photos or a short description, and we arrange a free re-clean of the affected areas. Full details are in our guarantee.

When doesn’t the re-clean promise apply?

New mess, extra scope, or no access.

The promise covers work included in the service you booked. It doesn’t apply to new mess after the team left, work outside the booked scope, or when access isn’t available for the re-clean.

Can I get a refund?

Yes, if a re-clean can’t put it right.

We always try to fix the problem with a re-clean first. If that isn’t possible, we offer a partial or full refund based on what was done, paid back to your card through Stripe within 5–10 business days. See the Refund Policy.

What happens if something is damaged?

Report it within 36 hours.

Send us photos or video and a description within 36 hours. Valid claims are reviewed fairly and covered by insurance. Pre-existing damage, normal wear and tear, and fragile items that weren’t mentioned are not covered.

When do I pay?

Before the service, unless your written quote says otherwise.

Payment is taken when you book, before the visit. Some quoted jobs may have different terms, which are set out in the quote.

How can I pay?

By debit or credit card through Stripe.

We accept all major debit and credit cards. Payments are processed securely by Stripe, so we never see or store your full card details.

What is your cancellation policy?

Free with 24 hours’ notice, 30% fee after that.

Cancel or reschedule free with at least 24 hours’ notice before your start time. With less notice, or if the team can’t get in on arrival, a 30% fee applies. See the Cancellation & Rescheduling Policy.

How long do refunds take?

5–10 business days.

Refunds go back to your original card through Stripe and normally arrive within 5–10 business days, depending on your bank.